Technical Support

Having issues with your Inserts? Before contacting us, please check the below for common problems and how to resolve them.

Common Issues:

  • Remove wheel from bike and deflate tyre pressure. Ensure the tyre is fully flat, the insert can be deceiving as it will sometimes hide a little bit of pressure in the tyre so manipulate it around to ensure its totally flat.

  • Stand the wheel up and rest it firmly against your knees, with your knee caps pressing against the tyre on either side in a squat stance. The squat stance is key as it will allow you to use the muscles in your upper back to remove the bead rather than your forarm grip strength alone. 

  • PULL on sidewalls above the bead towards you engaging your back muscles to assist your grip strength (don't push with your thumbs).  Pull bead into centre of the rim using your fingers not your thumbs. The bead should pop off the rim, if it does not, rotate the rim a bit and try again (Repeat all the way around one side of the tyre.)

  • Rolling the tyre towards you and levering the insert inside over the rim helps break the bead.  The bead may try to reseat itself thanks to the insert doing it's job so you'll need to unseat a good portion of the bead in quick succession to prevent this from happening.

  • Once you've succeeded breaking the bead most of the way around the wheel, take two tyre levers, hook them under the now unseated bead about 3-4 inches apart.

  • Lever both at the same time to dismount a decent portion of the tyre at once. Then push one lever along the rim surface to unhook the rest of the bead.

And you are done! Still having issues, drop us a message describing in detail where you are stuck and we will do our best to help resolve the issue. Don't cut your tyre off! 

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