Terms and Conditions
Things You Need to Know
Returns Policy if Purchased Direct from RimpactMTB.com
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back until you have contacted our customer service team for a reference number. Our email is .
There are certain situations where only partial refunds are granted: (if applicable)
* Obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds When Purchased Via RimpactMTB.com (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at .
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at .
To return your product, please contact for a returns reference and postage address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you believe the item has failed prematurely or is defective upon receipt and would like to peruse a warranty claim, please contact and let us know. For instances where the product was purchased through an approved retailer – please contact the retailer as a first port of call. The retailer will then contact Rimpact directly on firstname.lastname@example.org and await instructions.
Rimpact PRO and Original carry a 30 day Warranty from the date of purchase which covers Manufacturer defects or premature failure. It does not cover misuse or damage as a result of incorrect installation. More information is available on our website, .
Refunds When Purchased from an Approved Rimpact Stockist:
When Purchased from an Approved Rimpact Stockist, please refer to the terms and conditions displayed by the retailer. All refunds will be processed at the discretion of the retailer, Rimpact Components LTD take no responsibility for the acceptance or denial of refund by the retailer.