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Terms and Conditions

Things You Need to Know

Returns Policy for Incorrect Size, Change of Mind etc - if Purchased Direct from Rimpactmtb.com

Our policy lasts 30 days from the delivery date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, but please get in touch regardless to discuss.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back until you have contacted our customer service team for a reference number. Our email is customerservice@rimpactmtb.com.

There are certain situations where only partial refunds are granted: (if applicable)

* Obvious signs of use

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds When Purchased Via RimpactMTB.com (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@rimpactmtb.com.

Exchanges:

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customerservice@rimpactmtb.com.

Shipping:

To return your product, please contact customerservice@rimpactmtb.com for a returns reference and postage address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Warranty:

Insert Products -

If you believe the item has failed prematurely or is defective upon receipt and would like to peruse a warranty claim, please contact customerservice@rimpactmtb.com and let us know. For instances where the product was purchased through an approved retailer – please contact the retailer as a first port of call. The retailer will then contact Rimpact directly on customerservice@rimpactmtb.com and await instructions.

Rimpact inserts carry a 1 year warranty from the date of purchase which covers Manufacturer defects or premature failure. It does not cover misuse or damage as a result of incorrect installation. It does not cover generally expected wear and tear from use. Inserts are of a sacrificial nature and are designed to wear out through use in order to best protect your tyres and rims. We'd love to hear about your experience however and urge you to contact us regardless of the above if your inserts have failed for any reason, so we can hopefully learn from it and also help you at in the best possible way. More information is available on our website, www.rimpactmtb.com.

The Stand -

The Stand is built to last. As such it carries a special 5 year warranty from the date of purchase for manufacturing defects. This does not include wear and tear or corrosion. The Stand is designed to have replacable wear components and to be easily polished back to a nearly new condition in the even of corrosion. If you need to replace a bushing, circlip or other part, get in touch, it may be covered under warranty or replacable at a very low cost at our discretion. 

TMD -

Our TMD is also built to last and we will cover manufacturing defects for up to five years from the date of purchase. Springs are not covered in this policy due to their nature as a wearable component. These will be available as a replacement option on our website. 

Chain Damper Products -

Just like our TMD, our Chain Dampers are also built to last a long time. We will cover manufacturer defective units for 2 years from purchase with either a replacement unit or upgrade if the product is no longer available. This covers the main body and fixings of the damper only. The Chain Rings, Springs, elastomers, seals and bushes are not part of this cover due to their wearable designation however premeture failure may be covered on a case by case basis. Got an issue, get in touch and we will be happy take a look, plus we have lots of spares. Hopefully we will learn something to help improve our products moving forward.

Refunds When Purchased from an Approved Rimpact Stockist:

When Purchased from an Approved Rimpact Stockist, please refer to the terms and conditions displayed by the retailer. All refunds will be processed at the discretion of the retailer, Rimpact Components LTD take no responsibility for the acceptance or denial of refund by the retailer. Warranty replacements will be handled by your retailer where by they will contact us directly on your behalf and issue a replacemnt based on our feedback. 

Privacy Policy for Rimpact
 
At Rimpactmtb, accessible from Rimpactmtb.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Rimpactmtb and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at admin@rimpactmtb.com.

General Data Protection Regulation (GDPR)
We are a Data Controller of your information. Rimpact legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

    Rimpact needs to perform a contract with you.
    You have given Rimpact permission to do so.
    Processing your personal information is in Rimpact legitimate interests.
    Rimpact needs to comply with the law.
 
Rimpact will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Our Privacy Policy was generated with the help of "https://www.gdprprivacynotice.com/". 
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

    The right to access, update or to delete the information we have on you.
    The right of rectification. 
    The right to object.
    The right of restriction.
    The right to data portability.
    The right to withdraw consent.
 
Log Files
Rimpactmtb follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
 
Cookies and Web Beacons
Like any other website, Rimpactmtb uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information.
 
 
Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Rimpactmtb.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Rimpactmtb, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Rimpactmtb has no access to or control over these cookies that are used by third-party advertisers.
 
Third Party Privacy Policies
Rimpactmtb's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
 
What Are Cookies?
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Rimpactmtb does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only
Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Rimpactmtb. This policy is not applicable to any information collected offline or via channels other than this website.
 
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

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