Help Centre

Tyre Inserts are still fairly new to the sport - It's OK to be confused

What are your payment options?

We accept ALL major Credit and Debit cards through our secure STRIPE payment system in the shop. Once your order is completed we will dispatch your Inserts within 2 working days (usually quicker). 

At present we don't accept PayPal through the website. If you don't have a Credit or Debit card please get in touch! This policy can be waved in some circumstances.

Can I buy these for my shop?

Yes! Rimpact can now operate as both a Direct Sales brand and a Business 2 Business brand. Head to the B2B link at the top of the page to find out more.

What is your return policy?

30 days from receipt for a full refund if returned in original packaging and perfect unused condition. 
If you have a warranty issue or other, please have a quick read of our full terms and conditions by following the link at the top of the page.

Is the insert available as a single - I only want it in my rear wheel?

Rimpact is sold in pairs. If you add 1 product to your basket you'll get a pair of inserts turn up at your door, with a pair of valves if you select them.

We don't sell in singles for a number of reasons. We firmly believe one of Rimpact's key benefits is their vibration damping qualities. Most of the vibration felt through the bike travels through the front wheel, fork and into your hands. This makes running Rimpact in the front wheel a necessity and will significantly improve the feel of your bike over rough terrain. It will also reduce fatigue over runs longer than a minute making it a must! 

We also believe in balance. We want Rimpact to only add positive attributes to your bike. If you run Rimpact in the rear only, your front tyre will feel vague and unsupported in comparison to the superior feeling you'll get from the rear. Weight isn't really a factor at as little as just 95g's per 29" insert.


Not enough reasons? How about being able to run lower pressures in the front tyre for extra grip where it is truly needed.

What size do I need?

We've got a handy size guide page to help you answer that, all you need to know is your wheel size, tyre size and rim internal width measurement. Usually this is denoted by the name or sticker on the rim. 

If you still need help, head to our contact page and let us know as much info about the set up you are running and we will do our best to point you in the right direction.

Do you sell mullet / mixed wheel sizes?

Yes. We have so many options in our shop and if you really can't find the fringe size you need, get in contact, we can do custom sets in our ORIGINAL model.

Do you ship internationally / How do I get Rimpact in my country?

We ship worldwide! Last we checked we had shipped to over 65 countries. Delivery times vary country to country but on the whole the breakdown is:

1-2 days UK

2-5 days European Continent

7-14 days - US

~14 days Canada and rest of world.

We ship tracked and signed for a super reasonable rate. Please note some countries cannot support a tracked service, such as Mexico, Chile and Argentina. For more info head to our Shipping page.

How much is shipping?

Shipping rates vary depending on country, product and quantity. By adding items to your basket and updating the shipping details you'll get an accurate breakdown of charges. 

We partially subsidise shipping internationally to ensure all our customers can get a set of inserts in their bike at a reasonable cost. We DO NOT make any profit on International shipping fees. Rimpact is happy to provide weights and measurements for fact checking purposes if you wish. We can also accommodate using your own shipping company if you have one and wish to use it. Please get in touch for more information on how to do this.

More info on shipping to your country on our Shipping page.

Why should I buy Rimpact, I never get punctures?

Rimpact:
Makes lower pressures more viable.
Supports the tyre sidewall to reduce tyre roll.
Reduces burping by stabilising the tyre bead.
Significantly reduces vibration, trail chatter and trail feedback.
Increases the confidence you'll feel in the bike at higher speeds and over gnarlier terrain.
In terms of weight it is light enough to be practically or totally unnoticeable when pedalling.
Will get you out of a tight spot by acting as a run flat if you forget your tube when you inevitably do get a puncture or tear your tyre on something sharp miles from civilisation.

What tubeless sealant works with Rimpact?

Any on the market today. Rimpact Foam is inert and will not react with Latex, Ammonia or any of the other agents in the current range of sealants on the market as of November 2019 - that we know of.


That said we recommend Stans Sealant. We have worked extensively with Stans and many other sealants during testing and development and have found the OG to be the best option. As such we began stocking it in the shop so that our customers could have a one stop shop for new tubeless set ups. 

How long does Rimpact last before wearing out?

Rimpact ORIGINAL will last, on average, over 6 months in a normal use case. We have seen and owned sets of Rimpact ORIGINAL that have lasted over a year of above average use case.

Rimpact PRO is more burly by nature and as such will last longer on average thanks to its tougher layer. However both versions of the insert are designed to sacrifice themselves in favour of saving your rims and tyres. As a result, super low pressures, thin or worn tyres, riding on flat tyres can accelerate wear. The insert usually out lasts the tyre.

If I buy more than one set can I get a discount?

This used to be the case. However we've made significant improvement and efficiency changes to the Products, Packaging and Couriers we use in order to squeeze every last penny and allow our customers to purchase the best insert on the market at one of the lowest prices. 

As such we can no longer offer a multi buy discount for only 2-5 sets, however you will note that the shipping costs of multiple sets no longer doubles the shipping costs as it did before. We can now ship 2 sets to the USA for example at just over half of the previous rate!

If you have a requirement for 5+ sets we may be able to offer a better price on a case by case basis so get in touch!

Do my tyres need to be tubeless before installing Rimpact?

Yes. Rimpact only works with tubeless set ups. They cannot be used with tubes. If you don't have your tyres set up tubeless yet, you can purchase the gear you'll need from our shop at the same time as buying the Insert. You'll need:

  • Tubeless rim tape - to prevent air escaping through your spoke holes.

  • A tubeless compatible tyre - most are rated for tubeless nowadays (usually has 'TR' or 'Tubeless Ready' written on the sidewall).

  • Tubeless Valves - You'll need Rimpact Tubeless valves to use a Rimpact Insert so make sure you pick them up when buying your inserts rather than purchasing expensive valves you won't need.

Do you have a distributor in my country/Can I buy for my shop? 

At present Rimpact is primarily a direct sale business, however we do have a B2B set up on this website where stores world wide can purchase Inserts for resale. We aren't quite able to sale at distribution level just yet but we can sale to smaller store without issue. Head to the menu at the top of the page and select B2B for more information.

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